Refund & Return Policy

Our promise

It is our vision to ensure that you're happy and satisfied after you've purchased your item, and we want to keep it that way no matter what. We'll be more than happy to replace or refund your item if it is defective, damaged, or if you're not satisfied with the results.

Initiating a return

All returns must be pre-authorized by contacting us at support@dampeak.com before sending any product back.

We will reply with the return address and instructions. Items sent back without receiving those instructions from us first would be rejected, and are at the customer's risk.

Return eligibility

To qualify for a return or refund, items must:

• Be requested within 30 days of delivery.
• Be unused and in their original condition.
• Include the original packaging, where applicable.
• Not be damaged as a result of use, misuse, or improper handling.

DAMPEAK reserves the right to determine whether a returned item meets the eligibility requirements.

Damaged or defective items

If your order arrives damaged, defective, or with the wrong item, please contact us at support@dampeak.com as soon as possible.

Please include your order number and clear photos of the item and packaging so we can assess the issue and determine the appropriate resolution.

If the issue is confirmed to be our error or a product defect, we may offer a replacement, refund, or other appropriate resolution.

Customer responsibility

• Customers are responsible for securely packaging approved returns to help prevent damage during transit.
• Dampeak is not liable for items lost or damaged during the return transit.
• All return-shipping costs are the responsibility of the customer.

Return address

Approved returns must be mailed to the following address:

Refund processing

Refunds are issued to the original payment method within 7–15 business days after the returned item has been received and inspected.

Claims for missing deliveries must be made within 15 days of the expected delivery date; after this period, refunds or reshipments cannot be provided.

Missing or undelivered orders

If your order has not arrived or appears to be missing, please contact us at support@dampeak.com with your order number.

We will review the shipment status and work with you to determine the appropriate next step.

Shipping information

Customers are responsible for providing complete and accurate shipping information at checkout.

DAMPEAK is not responsible for orders that are undeliverable or misdelivered due to incorrect or incomplete shipping addresses provided by the customer.

If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply if the customer requests that the order be reshipped.

Exchanges

We do not currently offer direct exchanges.

If you would like a different DAMPEAK product, please contact us regarding your original order and we can advise you on the available options.