Privacy Policy

About this policy

DAMPEAK ("DAMPEAK," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when you visit our website, browse our products, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your personal information.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal information we collect

Depending on how you interact with DAMPEAK, we may collect the following types of personal information.

Information you provide directly

When you place an order, contact us, create an account, subscribe to communications, or otherwise interact with us, you may provide information such as:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase information
• Information you provide when contacting customer support
• Any other information you voluntarily provide to us

Payment information

When you make a purchase, payment information is processed through our third-party payment provider.

We may receive information such as payment status, transaction details, and limited payment information needed to process or manage your order. We do not necessarily receive or store your complete payment card information.

Payment providers may collect and process your information according to their own privacy policies and terms.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages or products viewed
• Referring website or source
• Date and time of visits
• General information about how you interact with our website

We may collect this information using cookies, pixels, analytics tools, and similar technologies.

To process and fulfill orders

We may use your information to:

• Process and confirm purchases
• Process payments
• Arrange order fulfillment
• Ship products to you
• Provide order updates
• Process returns, refunds, or other order-related requests

To communicate with you

We may use your information to respond to questions, provide customer support, communicate about your orders, and respond to other requests you make.

To improve our website and products

We may use information about how customers interact with our website and products to understand customer preferences, improve our website, develop our products, and improve the overall customer experience.

Marketing and promotional communications

Where permitted by applicable law, we may use your contact information to send promotional emails or other marketing communications about DAMPEAK products, offers, announcements, or other content we believe may be relevant to you.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication.

Website analytics and advertising

We may use analytics and advertising technologies to understand how visitors interact with our website, measure the effectiveness of our marketing, and improve our advertising.

These technologies may include cookies, pixels, tags, and similar tracking technologies provided by third-party services.

Depending on the technology used and applicable law, these services may collect information about your device, browsing activity, and interactions with our website.

Security and fraud prevention

We may use personal information to help detect, prevent, and investigate fraud, unauthorized activity, security incidents, or other activity that could harm DAMPEAK, our customers, or our website.

Legal and business purposes

We may use or disclose personal information when reasonably necessary to:

• Comply with applicable laws or legal obligations
• Respond to lawful requests from government authorities
• Enforce our policies or agreements
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Resolve disputes
• Support a business transaction, such as a merger, acquisition, restructuring, or sale of assets

How we share personal information

We do not sell your personal information for money.

We may share personal information with third parties when reasonably necessary to operate our business and provide our services.

Service providers

We may work with third-party companies that help us operate our website and business, including providers involved in:

• Payment processing
• Website hosting and technology
• Order fulfillment
• Shipping and delivery
• Customer support
• Email and marketing
• Website analytics
• Advertising
• Fraud prevention
• Other business operations

These service providers may access personal information only as reasonably necessary to provide services to us.

Business and legal requirements

We may disclose information when required or permitted by applicable law, including in response to valid legal processes or requests from authorities.

We may also share information when necessary to protect our rights, customers, business, or property.

Business transfers

If DAMPEAK is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Cookies and similar technologies

DAMPEAK may use cookies and similar technologies to operate and improve our website. Cookies may help us:

• Remember preferences
• Keep shopping sessions functioning
• Understand how visitors use our website
• Measure website performance
• Analyze marketing performance
• Provide relevant advertising

You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect certain website functionality.

Third-party websites and services

Our website may contain links to websites, social media platforms, payment providers, or other services operated by third parties.

If you choose to interact with a third-party service, that service may collect and process your information according to its own privacy policy and terms.

DAMPEAK is not responsible for the privacy practices, security, or content of third-party websites or services.

Children's privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action.

Data security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online is completely secure. We therefore cannot guarantee the absolute security of your personal information.

Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, complete transactions, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

The length of time we retain information may vary depending on the type of information and the reason it was collected.

Your privacy rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These rights may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of your personal information
• Opt out of certain marketing communications
• Opt out of certain targeted advertising or other data uses where applicable
• Withdraw consent where processing is based on consent

To make a privacy request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

Your legal rights may vary depending on your location, and some requests may be subject to legal exceptions.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable laws.

When we make changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Contact us

If you have questions about this Privacy Policy or how DAMPEAK handles your personal information, please contact us:

• DAMPEAK
• Email: support@dampeak.com